The Quality Management Policy

The Quality Management Policy

Baker Tilly in the Central Asia considers the Quality Management Policy as the basis for ensuring its sustainability and further development in accordance with the expectations of all stakeholders. Our main values are clients, partners, staff, society and quality of service.


Baker Tilly in the Central Asia provides accounting, audit, tax, IT security and valuation services at the highest professional level in accordance with International Standards on Auditing, International Financial Reporting Standards, International Valuation Standards and local legislation requirements.  The Baker Tilly in the Central Asia team consists of highly qualified professionals, who possess internationally recognized certificates, certified auditors and appraisers, members of audit, accounting and valuation associations. Baker Tilly in the Central Asia develops and establishes mutual trust with the management of the clients and as a result maintain constant feedback, which helps us to achieve the understanding of key matters and to timely inform the management of any issues that might arise during the services delivery process.


The quality policy of Baker Tilly in the Central Asia supports the strategic direction of the firm, which is increasing competitiveness and building the sustainable positions in the domestic and foreign markets, development of the technological level of the firm, increasing the productivity level of employees and constant development of the firm’s capacity.



 Supporting clients’ growth, satisfaction of the employees and building public trust.



Leading audit and consulting firm in the Central Asia.


In order to increase the competitiveness of the firm and meet clients’ requirements and expectations the management of the firm has made a strategic decision to develop and implement a Quality Management System (QMS) according to ISO 9001. The management commits to analyse and constantly improve the effectiveness of the QMS in order to maintain it in working condition and improve the performance of the firm.


Based on the process approach, strategic and risk management, the Quality Policy of Baker Tilly in the Central Asia is aimed at:

  • an objective assessment of satisfaction with our services, a systematic analysis of current and future requirements, clients’ expectations and prompt response to changes in these requirements;
  • establishing conditions for the development of new methods and technologies for optimizing working process, reducing the time spent on projects, improving the quality of work by implementing unique technologies and approaches to work;
  • providing conditions for establishing highly qualified, competent and motivated for the efficient work personnel to address current and future tasks of the firm;
  • creating a positive environment, facilitating the involvement of each employee in the process of constant improvement of service quality, systematic training of personnel in the quality field;
  • quality management of services during the process of service delivery through the implementation of quality assurance technics;
  • creating an effective system for the selection and development of suppliers based on the principles of mutual benefit and constant improvement. Establishing and maintaining long-term partnerships with external suppliers of products and services;
  • improvement of management and production processes through the implementation of best practices and automated management methods;
  • improvement of production infrastructure and reduction of production costs while keeping high quality of service.


Based on the above strategic objectives, the management of Baker Tilly in the Central Asia undertakes the following obligations:

  • to ensure that the firm’s employees comply with the requirements of ISO 9001, regulatory requirements and clients’ expectations;
  • to facilitate the implementation of process approach and risk-based thinking;
  • to take all opportunities for effective functioning and constant improvement of the quality management system;
  • to allocate the required resources, responsibilities and personnel rights throughout the production cycle.


The management undertakes to analyse the work of the firm in achieving their objectives.